Sales Conditions

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General Provisions


The following terms and conditions apply only between the company AP INSTRUMENT – ALESSANDRO PELLEGRINO Production of Musical Instruments with registered offices in Via Quargnento 26 – 15122 San Michele (AL) – Game Iva 02538890068 (hereinafter referred to as AP INSTRUMENT – ALESSANDRO PELLEGRINO) and any Person (hereafter referred to as “CUSTOMER”) who makes purchases online on the website, in accordance with the provisions of the Consumption Code, as per D.lgs. n. 206/2005, as amended by D.lgs. n. 21/2014 and D.lgs. 70/2003 on electronic commerce.

These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of entry into force.

ARTICLE 1 – Subject of the contract


The contract deals with the sale by AP INSTRUMENT – ALESSANDRO PELLEGRINO to the CUSTOMER of the products published on the website, where the name of the goods and the essential characteristics of the product are expressly indicated.

AP INSTRUMENT – ALESSANDRO PELLEGRINO is committed to describing and presenting the articles sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may appear. In addition, the photographs of the products presented on are not a contractual element, but only representative, as the colors and aesthetic features of the packaging, labels and the product may change because of the monitor used by the CUSTOMER; The seller does not guarantee the true reproduction of the same.

Data published on the site may be subject to change or update in order to provide a better service to the CLIENT; Any eventual variation will be readily communicated upon confirmation of the order.

The customer agrees to view, prior to confirming their order, these general conditions of sale, in particular the pre-contractual information provided by AP INSTRUMENT – ALESSANDRO PELLEGRINO and to accept them by affixing a flag in the indicated box.

In the confirmation email of the order, the CUSTOMER will also receive the link to download and store a copy of these general sales conditions, as provided for in art. 51 paragraph 1 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

ARTICLE 2 – Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/205


Before the conclusion of the purchase contract and prior to the validation of the order with “payment obligation”, the CUSTOMER will be informed according to the provisions of Article 49 of the Consumption Code and, inter alia:

-the main property features;

– seller’s identity, as well as address and contact details;

– total value of goods including taxes, with details of shipping costs and any other costs;

-Modalità di pagamento;

– a term within which AP INSTRUMENT – ALESSANDRO PELLEGRINO undertakes to deliver the goods;

Terms, terms and procedures for exercising the right of withdrawal (art.7 of these Conditions) and a form of withdrawal as set out in Annex I, Part B of Legislative Decree 206/2005;

– information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;

-the existence of a legal guarantee of conformity for the goods purchased.

In any case, CUSTOMER may at any time and in any case prior to the conclusion of the contract, learn about the information about AP INSTRUMENT – ALESSANDRO PELLEGRINO, such as the geographical address, telephone number, e-mail address. This information is also provided below:


Via Quargnento n. 26

15122 San Michele (AL)

Tel. 3336773660

ARTICLE 3 – Conclusion and Effectiveness of the Contract


It is possible to conclude the contract exclusively via the Internet, by accessing the CUSTOMER at and by making a purchase order according to the procedure provided by the site itself.

In particular, the sales contract is deemed to have been concluded by the sending by AP INSTRUMENT – ALESSANDRO PLEEGRINO to the CUSTOMER of a confirmation e-mail of the order. The email contains the CUSTOMER data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent.

CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly inform AP INSTRUMENT – ALESSANDRO PELLEGRINO any corrections.

ARTICLE 4 – Availability of products


The availability of the products refers to the actual one at the time the CUSTOMER orders. However, this availability must be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before order confirmation.

Also following the sending of the order confirmation email sent by AP INSTRUMENT – ALESSANDRO PELLEGRINO, there may be cases of partial or total unavailability of the goods. In this case, AP INSTRUMENT – ALESSANDRO PELLEGRINO will contact the CUSTOMER, activating to agree together the most suitable solution. If, in the latter case, there is no chance of finding an agreement, the CUSTOMER may request cancellation of the order by terminating the contract. AP INSTRUMENT – ALESSANDRO PELLEGRINO will refund the amount already paid within 14 days of the date on which AP INSTRUMENT – ALESSANDRO PELLEGRINO was aware of the client’s decision to terminate the contract.

ARTICLE 5 – Prices


All sales prices of the products listed on are expressed in Euros.

Shipping costs are not included in the purchase price but are indicated and calculated at the time of the end of the purchase process before the payment is made.

CUSTOMER accepts the faculty of AP INSTRUMENT – ALESSANDRO PELLEGRINO to modify its prices at any time; In any case, it is understood that the goods will be invoiced on the basis of the prices indicated on the site at the time of creation of the order and indicated in the confirmation email sent by AP INSTRUMENT – ALESSANDRO PELLEGRINO to the CLIENT.

In the event of a computer, manual, technical or other error involving a substantial change, not provided by AP INSTRUMENT – ALESSANDRO PELLEGRINO, of the selling price to the public, such as to make it exorbitant or clearly irresistible, the purchase order Will be considered invalid and canceled and the amount eventually paid by the CLIENT will be refunded within 14 days of the cancellation.

ARTICLE 6 – Payment Methods


Any payment by the CUSTOMER can only be effected by means of credit cards indicated at, by bank transfer or by cash to the courier (within the limits provided by law).

Payment communications and data provided by CUSTOMER when payment is made will be made on special secure lines.

ARTICLE 7 – Right of withdrawal


CUSTOMER has the right to terminate the contract without giving reasons for it within 48 hours of receiving the product (s) from the same or a third party (i) and in the case of the purchase of several products delivered separately but included in One order, received the latest product.

In order to exercise the right of withdrawal, please contact AP INSTRUMENT – ALESSANDRO PELLEGRINO, with registered office in 15122 San Michele (AL) via Quargnento n. 26 of the decision, by sending an explicit statement or by using the withdrawal form in Annex I, Part B of Legislative Decree no. 206/2005.

In order to comply with the deadline, it is sufficient to send the withdrawal statement or form completed in each part before the expiration of the withdrawal period.

In the event of a valid withdrawal period, the customer will pay the payments he has made, including the delivery costs (except for the additional costs resulting from any consumer choice of a delivery type other than the less expensive delivery type offered by AP INSTRUMENT – ALESSANDRO PELLEGRINO), without undue delay and in any case not later than 14 days after receipt of the decision to withdraw. Such refunds will be made by bank transfer or postal order.

Refunds may be suspended until the receipt and control of the goods or until the CUSTOMER has demonstrated that they have returned the goods if earlier.

If the product has been delivered, the CUSTOMER will have to return it in its original packaging, at AP INSTRUMENT – ALESSANDRO PELLEGRINO, with registered office in 15122 San Michele (AL) via Quargnento n. 26, without undue delay and, in any event, within 48 hours of the date on which the withdrawal has been communicated. The term is respected if goods are returned before the expiration of the 48-hour period. The direct costs for the return of the goods will be borne by the CUSTOMER.

ARTICLE 8 – Legal Compliance Guarantee


In the event of reception of goods that are not in conformity with the order or damaged, the CUSTOMER is entitled to repair without the expense of the product’s conformity by replacing it.

ARTICLE 9 – Delivery Methods


AP INSTRUMENT – ALESSANDRO PELLEGRINO will only accept orders to be delivered in Italy and the Republic of San Marino. AP INSTRUMENT – ALESSANDRO PELLEGRINO undertakes to deliver the goods by courier to the address indicated by the CUSTOMER at the time of order, within 20 days of the sending by AP INSTRUMENT – ALESSANDRO PELLEGRINO of the order confirmation e-mail to the client.

The CUSTOMER upon receiving the goods is required to verify their integrity; If the CUSTOMER has doubts about the integrity of the item, he must indicate it on the delivery receipt, indicating a written reservation or breakage of the neck and not retracting the broken neck, handing it back to the courier.

For each order made on, AP INSTRUMENT – ALESSANDRO PELLEGRINO will issue invoice of the shipped product. The invoice will be sent by mail or by e-mail.

The invoice will contain all the information provided by the CUSTOMER during the purchase procedure.

After the invoice is issued, it will no longer be possible to make any changes to the data given in the invoice.

ARTICLE 10 – Liability


AP INSTRUMENT – ALESSANDRO PELLEGRINO assumes no liability for any disavowal due to force majeure or fortuitous accident, even if it is affected by malfunctions and disservice of the Internet, in the event that it fails to execute the order within the timescale. AP INSTRUMENT – ALESSANDRO PELLEGRINO does not respond to the operation of the courier carrying the goods, in case of delay in delivery or damage to the goods.

ARTICLE 11 – Access to the Site


The CUSTOMER has the right to access the site for consultation and purchase. No other use, in particular commercial, of the site or its contents, is permitted. The integrity of this site, whether sound or visual, and the related technology remain the property of AP INSTRUMENT – ALESSANDRO PELLEGRINO and are protected by the intellectual property right.

ARTICLE 12 – Cookies


The website uses cookies. Cookies are electronic files that record CUSTOMER’s browsing information on the site (see pages, date and time of consultation etc …) and allow AP INSTRUMENT – ALESSANDRO PELLEGRINO to offer a customized service to their customers.

AP INSTRUMENT – ALESSANDRO PELLEGRINO informs the customer of the possibility of deactivating the creation of such files by accessing their own internet configuration menu. It is understood that deactivating cookies will prevent the CUSTOMER from proceeding to purchase online.

ARTICLE 13 – Transfer and processing of personal data


AP INSTRUMENT – ALESSANDRO PELLEGRINO undertakes to collect personal data with the sole purpose of registering the CUSTOMER and to activate against it the procedure for execution of the order; The data will be processed in accordance with applicable law. The CUSTOMER gives consent to the processing of personal data for completing the order and for receiving newsletters.

ARTICLE 14 – Integrity


These general conditions of sale are made up of the totality of the clauses that comprise it. If one or more of the provisions of these general terms and conditions of sale are considered invalid or declared lawful under the law, regulation or decision of a court having jurisdiction, the other provisions will continue to be fully effective and effective.

ARTICLE 15 – Applicable Law and Jurisdiction


These General Conditions of Sale are subject to Italian law.

Any disputes that arise will be indisputably subject to the territorial jurisdiction of the court of the place of residence or domicile of the consumer if they are located in the territory of the State; Otherwise the competence will be exclusive to the forum in Brescia.

Terms and Conditions updated on 05/05/2017

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